In the world of car care, a part that doesn’t fit is a part that doesn’t work. Our policy is designed to get you the right gear with minimal downtime.
3.1 The “Uninstalled” Condition
To qualify for a return within 7 days, the item must be in “as-new” condition.
- No Marks: Any item showing signs of installation (bolt marks, grease, or scratches) is non-returnable.
- Original Packaging: The box and internal protective materials must be intact.
3.2 Non-Returnable Items
For safety and chemical integrity:
- Opened Liquids: Engine oils, ceramic coatings, or cleaning sprays once the seal is broken.
- Electrical Components: Sensors or LED kits once the internal wiring has been connected or the seal tampered with.
- Used Car Covers: Items that have been used outdoors and show signs of dust or weathering.
3.3 The Diagnostic Process
- Claim: Email
support@autoally.storewith your order ID and clear photos showing the “Uninstalled” state of the product. - Verification: For electronic accessories (like dash cams), our team may provide remote troubleshooting.
- Collection: For defective or incorrectly shipped items, we arrange a priority pickup. For “Change of Mind” returns, the customer bears the return logistics cost (typically PKR 500-1500 depending on weight).
3.4 Refunds & Replacements
- Replacements: We prioritize sending the correct part to get your vehicle back on the road.
- Refunds: Approved refunds are processed to your original payment method or bank transfer within 10–14 business days.